When it comes to shipping fees, we've found that at 2 or more kendamas, it costs almost the same to use DHL as it does Standard Shipping for most of the world. (Except that DHL takes about 1/4 of the time!)
In addition to that, DHL has superior customer service and more detailed tracking compared to Standard Shipping, which uses the service of local posts (think USPS).
Because the prices are similar, most of the time we upgrade users who have bought 2 or more kendamas to DHL automatically, whether they have selected the option or not. Keyword: Most.
When do upgrades not happen?
The speed of DHL comes from the wide network of delivery hubs they have around the world. Unfortunately this does not span into certain places, a term DHL calls "remote areas".
If this happens to you, you will see the DHL's price is drastically higher than that of Standard Shipping and unless you selected DHL, we will use a Standard Shipping service. This commonly happens when shipping to the outskirts of Europe, Australia or Japan but almost never happens with the US.
How can I ensure I get DHL shipping?
If you want DHL shipping guaranteed, we suggest selecting the DHL option when checking out. It may cost a little more, but will guarantee we will send your parcel there via DHL. (Also we've made a code called shippingsux to help reduce some of the costs). There goes our bubble tea money I guess.
As always, the team (basically Wen and myself) are here for you guys. So if you are facing some issues with shipping, hit us up at firstname.lastname@example.org - we'll be sure to address it.
We've received a lot of feedback about that and have worked with the local DHL service in our country and are happy to announce that we have successfully integrate their shipping system into our shop.
This means much shorter (up to 2 weeks) transit times at almost no increase in cost! To illustrate how much you will pay for shipping, please refer to the table we've put together below.
*note that DHL rates include fuel surcharge which are subject to change based on oil prices, this isn't 100% accurate but it is a 95% gauge
|Standard||DHL - USA||DHL - UK|
|US$100 Mystery Box||$40.00||$42.00||$44.00|
|US$200 Mystery Box||$85.71||$90.00||$93.00|
- Shipments take longer to leave Singapore because of limited flights. Because of this, you will notice that when receiving your tracking, it will be Singapore for some time. Be assured that it is in progress however.
- Shipments will only go out on Wednesday. They have closed the post office closest to my house, and I travel to one further a way to drop parcels away.
- For those who bought Transform 3.0 when they dropped. Wen Chuen and I want to thank you personally for the support. We are sorry that the parcels are taking so long to arrive, as we cannot wait for you to try the CREAL 1.5 shape and Final Bevel. We seek your patience during this time and please feel free to reach out if anything.
If you've made it this far, again we thank you from the bottom of our heart for your support and making our dreams come through. Cereal Kendama has always been about passion made damas and your support during this time is infinitely precious to us.
Lots of love,
We live in strange times, and we're not going to sugar coat the gravity of the situation. All around the world people are facing loss, fear and sadness - but there are also acts of courage every single day.
This situation has affected businesses globally, from travel, hospitality to products and services. While Cereal Kendama continues to operate, we are first of all most thankful for the support you have shown us during this time.
We receive a couple of orders every week, and mail them out a couple of days after they come in. If you've purchased from us before - you'll know that a tracking code will be sent to your email, indicating that your package has been sent out.
In light of this situation however, we need to address that a reduced amount of flights globally has resulted in delays shipping out of Singapore to the rest of the world. Because of this, we seek your understanding that your packages may take a little longer to arrive, but you can rest assured they are going out as soon as the order comes in.
Nevertheless, if you have some queries about your article, please still feel free to contact Wen Chuen or I (Jon) at our shared email - email@example.com
Thank you again for all your support and stay safe!
Cereal Kendama Co-Founder